Authenticity of ratings
Reviews on our website can only be submitted by customers with a registered user account and only for products that they have actually purchased from us.
The rating function is therefore only activated after a successful purchase and manual verification.
Filtering measures when ratings are submitted:
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- Before the first rating can be submitted, the customer must link the email address stored for the account with a mobile phone number and verify it using double opt-in identification.
- Only customers who have placed at least one order on our store in the past 12 months can submit a rating.
- Double ratings for one and the same product are technically not possible with us. A user account can rate a purchased product only once, even if it has been ordered several times.
